My friend has recently had fibre fitted by opnreach. After the engineer had left it was found that sky satellite was not receiving a signal. The new fibre cable was fitted just above his satellite dish. The engineer left a mess of tangled wire,a trip hazard by the new installation. The old service wire was left a well as a cut off Ethernet cable. I attempted to tidy up the wire and in doing so I plugged the new service wire in the wrong port ie no1 not No3. He had no phone or broadband. I was onto BT for nearly an hour and my mistake and no solution was found. It took an engineers visit 3 days later to carry out a 10 second repair. I am shocked and amazed that Openreach has no customer complaints or help system, all I originally wanted was for the engineer to return to the premises to resolve the tangled wire and no satellite signal within an hour after he had left. This was refused and I was fobbed off to BT.
please take this story as a warning for customers who use Openreach, make sure you check their work and all your systems before they leave your premises, because boy you are on your own once they drive away. It is suspected that the original engineer knocked the satellite dish out of alignment, and they or BT can’t or won’t resolve it.
