Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
briony_br
Beginner

‎07-12-2022 8h29 - edited ‎07-12-2022 8h35

978 Views
Message 1 of 2

No Need for Engineer?

Hi there, I signed up for a BT Fibre 1 contract and was told I would need an engineer to set up my broadband. I didn’t realise at the time that I already had a BT one port modem/master socket in my house with a cable coming out from the bottom, so does this mean I could set up the router by myself without the need for an engineer? The engineer date is supposed to be the 9th but it’s yet to be confirmed. I’ve been trying to get through to BT customer service via phone but have had no luck after half an hour.

0 Ratings
Reply
1 REPLY 1
DavidM
Moderator-Retired

on ‎07-12-2022 8h43

963 Views
Message 2 of 2

Re: No Need for Engineer?

Hi @briony_br and welcome to our community.

Thanks for posting about your order. It would be best to go with the engineer visit to make sure everything is connected and working as it should. Please let us know how it goes and if there are any problems we'll be happy to help.

Cheers

David

0 Ratings
Reply