No broadband service for 7 days now!

[Nobroadbandagain]

Why are Open Reach an BT not working together? I’ve had no broadband service since last week! I can only contact BT - They say it’s an open reach problem, I’m done with BT and will use Vodafone ASAP

[Keith_Beddoe]

Vodaphone also use Openreach.

[pippincp]

Which exchange are you on then I can check Openreach network status to see if it is a cabinet issue.

[Nobroadbandagain]

Hi, It’s an OpenReach problem - Their is an open order on my account that has disabled my broadband, BT don’t seem to be very efficient at sorting it out, if you can do anything I will be very grateful.

Nigel

[pippincp]

Sorry, I can't help with that. I only have access to the Openreach Network Status Portal.

[PaddyB]

Hi @Nobroadbandagain,

Thank you for posting. I'm sorry if you've been left without a Broadband connection. If you send me your details, I'll be able to take a look at what is happening with your service.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy