No fibre showing

[cjcool10]

I'm currently looking at changing fibre providers, for some reason everytime I enter my postcode or telephone number with other providers they come back with being unable to provider a service even though I currently have fibre broadband with BT.

[Les-Gibson]

 Are you in a new build? if so you may find this helpful

https://www.openreach.com/help-and-support/problems-and-appointments/broadband-in-new-build-homes

[cjcool10]

I don't live in a new build.

[imjolly]

It is possible that if you have FTTC that your cabinet is full with a waiting list which would explain why no connections are available

Enter your address not phone number a d post results.

https://www.broadbandchecker.btwholesale.com/#/adsl

[cjcool10]

 

[imjolly]

So from the result you must currently have FTTP.  It may be that other ISPs are not providing FTTP in your area.

[cjcool10]

But it says WBC FTTP is avaliable.

Which is what I currently have.

[licquorice]

Exactly. Not every ISP offers FTTP.

[iniltous · Accepted solution]

TBH, a BT Consumer forum isn’t the appropriate place to ask questions about why other providers are saying the either can’t or won’t supply you….you have Openreach FTTP , there is nothing stopping other ISPs offering service over OR FTTP in the same way that BT do, it’s a question for the ISP you would like to use….don’t accept any excuses like ‘BT don’t allow it’ as that’s just not true.
Some exchange areas have a ‘stop sale’ on copper pair products once OR FTTP is widely available in that area, so even if you still have a copper pair to the address and would settle for slower fibre to the cab (FTTC )or even exchange based ADSL, you won’t be able to order it.

[JamesBand5]

That shows FTTP is available at your address via an Openreach provider yes