The internet went slow and then almost completely off about a week ago.
A BT engineer and an Openreach engineer have had a look at the hub and the connection. The line was down for several days and BT could see this now it seems find but the hub constantly restarts, cycling between orange, flashing purple lights. Openreach said the line is working but they didn't say much about the hub. Frustratingly the broadband was working fine when the Openreach engineer was in the house but quickly stopped working as soon as he left.
Any help would be hugely appreciated
The log is as follows:
4:13:53, 13 Mar.
eth1:IGMP join received for group 224.0.1.60 on interface eth1
14:11:52, 13 Mar.
:HTTP UserAdmin login from successfully
14:11:45, 13 Mar.
eth1:IGMP join received for group 224.0.1.60 on interface eth1
14:09:48, 13 Mar.
eth1:IGMP join received for group 224.0.1.60 on interface eth1
14:07:42, 13 Mar.
wl0.1:WiFi security settings have been successfully saved
14:07:42, 13 Mar.
wl0:WiFi security settings have been successfully saved
14:07:42, 13 Mar.
eth1:IGMP join received for group 224.0.1.60 on interface eth1
14:07:42, 13 Mar.
wl1:WiFi security settings have been successfully saved
14:07:38, 13 Mar.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
14:07:37, 13 Mar.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
14:07:37, 13 Mar.
ppp1:TR69 receiving InformResponse message
14:07:34, 13 Mar.
ppp1:TR69 event found : 4 VALUE CHANGE
14:07:33, 13 Mar.
ppp1:TR69 sending Inform message
14:07:33, 13 Mar.
:WAN DHCPv6 Client Prefix : 2a00:23c6:698d:3000::/56 (valid time = 315360000 / preferred time = 315360000)
14:07:30, 13 Mar.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
14:07:30, 13 Mar.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
14:07:30, 13 Mar.
ppp1:The NTP server used is: ntp.homehub.btopenworld.com
14:07:28, 13 Mar.
BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
14:07:28, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is active
14:07:28, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is inactive
14:07:28, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is active
14:07:28, 13 Mar.
ppp1:TR69 event found : 4 VALUE CHANGE
14:07:28, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is inactive
14:07:27, 13 Mar.
ppp1:TR69 sending Inform message
14:07:27, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is active
14:07:26, 13 Mar.
eth1:IGMP join received for group 224.0.1.60 on interface eth1
14:07:26, 13 Mar.
BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
14:07:26, 13 Mar.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
14:07:26, 13 Mar.
BR_LAN: Allocated prefix = 2a00:23c6:698d:3001::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
BR_LAN: Allocated address = 2a00:23c6:698d:3001:5a90:43ff:fee3:423d (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
BR_LAN: Allocated prefix = 2a00:23c6:698d:3001::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/56 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
ppp1: Allocated address = 2a00:23c6:698d:3000:5a90:43ff:fee3:423b (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is inactive
14:07:26, 13 Mar.
ppp1:TR69 creating new session with ACS
14:07:26, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is active
14:07:26, 13 Mar.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
14:07:26, 13 Mar.
BR_LAN: Allocated prefix = 2a00:23c6:698d:3001::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
BR_LAN: Allocated address = 2a00:23c6:698d:3001:5a90:43ff:fee3:423d (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
BR_LAN: Allocated prefix = 2a00:23c6:698d:3001::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/56 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
ppp1: Allocated address = 2a00:23c6:698d:3000:5a90:43ff:fee3:423b (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:26, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is inactive
14:07:25, 13 Mar.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
14:07:25, 13 Mar.
BR_LAN: Allocated prefix = 2a00:23c6:698d:3001::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:25, 13 Mar.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
14:07:25, 13 Mar.
BR_LAN: Revoked prefix = 2a00:23c6:698d:3001::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:25, 13 Mar.
BR_LAN: Allocated address = 2a00:23c6:698d:3001:5a90:43ff:fee3:423d (valid time = 2026291200 / preferred time = 2026291200)
14:07:25, 13 Mar.
BR_LAN: Allocated prefix = 2a00:23c6:698d:3001::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:25, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:25, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/56 (valid time = 2026291200 / preferred time = 2026291200)
14:07:25, 13 Mar.
ppp1: Allocated address = 2a00:23c6:698d:3000:5a90:43ff:fee3:423b (valid time = 2026291200 / preferred time = 2026291200)
14:07:25, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/64 (valid time = 2026291200 / preferred time = 2026291200)
14:07:25, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/56 (valid time = 2026291200 / preferred time = 2026291200)
14:07:25, 13 Mar.
ppp1: Allocated prefix = 2a00:23c6:698d:3000::/56 (valid time = 2026291200 / preferred time = 2026291200)
14:07:22, 13 Mar.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
14:07:22, 13 Mar.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
14:07:22, 13 Mar.
ppp1:WAN DHCPv6 Mode : Statefull
14:07:22, 13 Mar.
ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0
14:07:21, 13 Mar.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
14:07:21, 13 Mar.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
14:07:21, 13 Mar.
ppp1:WAN DHCPv6 Mode : Statefull
14:07:20, 13 Mar.
:WAN: SENSING AUTO VDSL
14:07:20, 13 Mar.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
14:07:20, 13 Mar.
ppp1:New DYN ROUTE is added [81.139.57.100/32 gw 172.16.15.67]
14:07:20, 13 Mar.
ppp1:New DYN ROUTE is added [81.139.56.100/32 gw 172.16.15.67]
14:07:20, 13 Mar.
ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100
14:07:20, 13 Mar.
ppp1:PPP: PPP INFO
14:07:20, 13 Mar.
ppp:PPP: IPCP_NAK
14:07:20, 13 Mar.
ppp:PPP: CHAP_SUCCESS
14:07:20, 13 Mar.
ppp:PPP: CHAP_RESPONSE
14:07:20, 13 Mar.
ppp:PPP: LCP_GOOD_ACK
14:07:20, 13 Mar.
ppp:PPP: LCP_REQUEST
14:07:19, 13 Mar.
:PPPoE error: timeout
14:07:17, 13 Mar.
:Timeout during PPP initialization LCP/IPCP
14:06:53, 13 Mar.
:TR69 connectivity to (pbthdm.bt.mo) has failed
14:06:53, 13 Mar.
:TR69 unable to send Inform message
14:06:53, 13 Mar.
:TR69 event found : 4 VALUE CHANGE
14:06:52, 13 Mar.
ppp:PPP: LCP_REQUEST
14:06:52, 13 Mar.
:TR69 sending Inform message
14:06:52, 13 Mar.
eth1:IGMP join received for group 224.0.1.60 on interface eth1
14:06:51, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is active
14:06:51, 13 Mar.
:The DYN ROUTE [81.139.57.100/32 gw 172.16.15.67] is deleted
14:06:51, 13 Mar.
:The DYN ROUTE [81.139.56.100/32 gw 172.16.15.67] is deleted
14:06:51, 13 Mar.
BR_LAN:The LAN DHCPv6 Server is inactive
14:06:50, 13 Mar.
ppp1:TR69 creating new session with ACS
14:06:50, 13 Mar.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
14:06:50, 13 Mar.
:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
14:06:46, 13 Mar.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
14:06:45, 13 Mar.
ppp1:WAN DHCPv6 Mode : Statefull
14:06:45, 13 Mar.
:WAN: SENSING AUTO VDSL
14:06:45, 13 Mar.
ppp1:New DYN ROUTE is added [81.139.57.100/32 gw 172.16.15.67]
14:06:45, 13 Mar.
ppp1:New DYN ROUTE is added [81.139.56.100/32 gw 172.16.15.67]
14:06:45, 13 Mar.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
14:06:44, 13 Mar.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
14:06:44, 13 Mar.
ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100
Hi @Edmund23 and welcome to our community.
I'm sorry you're having problems with the connection. Is the hub connected to the master socket or extension? Is there any noise on your line?
Cheers
David
Hi @DavidM
The hub is plugged directly into an openreach mk4 socket.
i tried the quiet line test and i could not detect any interference on the line.
best edmund