@WelshDavewrote:
Well, we have decided to give BT 2 more days to sort this debacle out and then we will (providing they state in writing that I can terminate the contract without penalty) be cancelling and going to SKY.
My only concern is the fact that the OpenReach engineer disconnected our existing connection so will we have to have them come back out to reconnect it or when we start with SKY will they send an engineer to do it ? (we already have a SKY dish on the house from the last time we were with them).
There is no contract to terminate as the service hasn't been provided yet.
You mentioned a broken cable in your first post which makes me think as a last resort the engineer may have attempted to use the copper cable in the duct to pull through the fibre to install the service and it broke. I could be totally wrong but would explain how your copper service no longer works.
If (and I stress IF) this is the case you will still be waiting for civils to come out and moving to a different provider will push you down the queue.
I fully reaise this is so frustrating for you and your family and the automatic compensation doesn't solve the problem but moving could just delay a resolution.
As I said above, I could be totally wrong but it does tie in to your predicament. I'll see if a mod can get the civils sorted for you. It may take a couple of days for them to reply once they have your details but will take ownership of your case until resolved.
