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Message 11 of 14

Re: No service at present - can't find a way to speak to a human at BT

If a fault has been detected and Openreach have been tasked to investigate, then actually speaking to BT doesn’t achieve anything , unless you suspect your account has been ceased , if you suspect an error by Openreach has disconnected your line , the fault report already raised is necessary to sort it out , there is no insight BT could offer and no way to expedite the repair because of it .
Faults happen , Openreach get something like 30p a day ‘rental’ , so fixing within 2-3 working days ( the day of the report doesn’t count ) is by any measure a pretty good deal , it could get fixed quicker , the 30th will be when compensation starts .
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Message 12 of 14

Re: No service at present - can't find a way to speak to a human at BT

I would have just asked them to check everything about my account is fine (other than having no service).
I tried the wall socket, there's no line.
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Message 13 of 14

Re: No service at present - can't find a way to speak to a human at BT

It's the "account has been ceased" bit I was worried about. Plus a genuine question about how to speak to someone. In this case it would have put my mind at rest that it is a fault with the service and not that my service had been disconnected for an unknown reason.
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Message 14 of 14

Re: No service at present - can't find a way to speak to a human at BT

More likely just a break in the network, it its overhead, then that is more likely. If not, a break in the cabinet perhaps?