ONT/FTP Fault (Ubiquiti)

[pinkmoney46]

Hopefully found the right board...

I'm currently experiencing regular(ish) dropouts on my BT Business line. It's FTTP to and ONT, and then patched into a Ubiquiti equipment. In the last 6 months the ONT was moved by Openreach as we needed to relocate the network cabinet.

The internet has been relatively stable throughout this period, however in the past couple of weeks we have seen very regular dropouts. Sometimes multiple times a day, sometimes just daily, and sometimes it would be okay for a few days and then drop. This is always resolved by restarting the ONT.

BT Support don't want to help. Well, least not without their hardware being connected. I explained that restarting the ONT always resolves the fault, and they suggested I (not them) I need to speak to Openreach as they provide the ONT and not BT therefore they can't fix the issue.

Any suggestions of what I can do here?

[gg30340 · Accepted solution]

This is a BT Retail customer to customer forum. If you are a business user you will need to post on the BT Business Forum https://business.forums.bt.com/

[gg30340]

If you are not using any BT equipment then the problem could be either your own equipment or Openreach equipment.

BT can not carry out diagnostics on equipment that is not theirs and as such would be unable to establish where the fault lies and subsequently to arrange Openreach to attend if need be to fix any problems.

If you previously arranged for Openreach to move a cabinet then you could try calling Openreach directly as the fault may be related to that move.

Unfortunately there is nothing that this forum can do to help.