Open reach have mixed up flat number

[sarahwozza]

Hello..

I just moved into flat number 16 and I have no broadband or ONT connection. But when I try to register with fibre providers they only offer me the replace an existing line service and then refuse to connect.  I checked and my neighbour at number 16b has open reach network to their flat, when I enter their address into the system they are offered a new installation..

I can only assume my neighbour is using my line at number 16. 

Should I sign up for their line and the get it switched?

Sarah

[Keith_Beddoe]

@sarahwozza 

Welcome to this user forum for BT Residential phone and broadband customers.

Please bear in mind that this forum has nothing to do with Openreach, and can only help if you are placing an order with BT.

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

https://www.broadbandchecker.btwholesale.com/#/ADSL