Openreach Database

[jpshaywood]

I'm trying to accept a BT offer to upgrade my Broadband package. When I try to check out I get the message

Sorry - The postcode you have entered does not match with the postcode recorded by Openreach for the telephone number entered.

I've spent nearly an hour on the phone to 2 separate advisors but nobody seems to be able to sort the issue.

Help!!

John

[imjolly]

You need your ISP BT to raise an ORDI wth openreach to get your records corrected.  you cannot contact openreach direct as they do not deal with the public

[jpshaywood]

Surely the BT telephone staff should know this?;

They didn't seem to have a clue.

Which department in BT should I speak to?

John

[imjolly · Accepted solution]

You need to phone CS 03301234150 and they should know how to raise an ORDI

If you are trying to change/renew your package try phoning retentions 080078314

[jpshaywood]

Thanks. Will try tomorrow