CBT’s are either 4, 8 or 12 port , for a pole to have 2 separate CBT’s would indicate a demand of at least 13 addresses …( a 4 port CBT can have upto 3 addresses assigned, an 8 port CBT ,has 4 to 7 addresses assigned, there is always at least 1 spare port on these size CBT , a 12 port can have 8 to 12 addresses assigned ( no spare port needed ) so if there are 2 CBT ‘s the minimum that could be is a 12 port and a 4 port CBT , hence the OR considers the minimum demand between 13 and 15 separate addresses , if it were 2 x 12 port CBT’s the demand could be 24 addresses , is that likely for your location ? It seems unlikely given your previous description of your area , so if there are not that many addresses , then whatever you are looking at isn’t likely to be CBT’s but some other equipment type …maybe consider taking a picture and posting it here so it can be established what the equipment is .
There is obviously something wrong with your neighbours survey return ( who is also your MIL ) if it shows no FTTP availability yet is served from the same infrastructure as you ,which supposedly does have FTTP equipment if your observation is correct , and weirdly your address shows availability but has its orders cancelled fir some unknown reason , it’s difficult to suggest what type of error can lead to this being the case .
As your MIL shows no availability yet, you could fill in this formwize for her address
https://www.openreach.com/forms/fibre-broadband-availability---customer-form
Just to see what Openreach comes back with , there is a section that is ‘my neighbour can get FTTP but I can’t ‘ .
I suggest using her address as I suspect if you fill it in for your address , because you can order ( even if that order ultimately gets cancelled) OR may just say , ‘Yes , you can order’ without investigating ….your MIL address may be a better one to get OR to review their records
