Openreach were upgrading in our lane over a month ago and all poles now have new cables and connection boxes
Received an email from them a fortnight ago saying it is now available and a list of providers who we could use (which included BT)
Have been loggoing in to BT ever since and no mention of full fibre just a message saying "Sorry, we can't show you any personalised deals at the moment."
If I go incognito, without logging in, when I enter my postcode it says we can get Full Fibre.
Anyone know why new customers can get full fibre but not existing?
