Openreach website VS BT area availability

[Dean2k]

Hi,

So the open reach website says I can get up to 1800 Mbps download speed but BT's website still only says 70 Mbps, what's going on I thought you guys use the same lines? is this just a waiting game now for BT to finally update to say I can get it or did something change and you no longer share lines?

[Keith_Beddoe]

@Dean2k 

Welcome to this user forum for BT Residential phone and broadband customers.

It probably referring to the speed you can get with EE.

EE are a separate company within the BT Group, but still use the Openreach network.

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

https://www.broadbandchecker.btwholesale.com/#/ADSL
Please include all notes at the bottom.

[naylor2006]

You may find that the records havent filtered through or updated yet for BT's systems.

Bizarre as it may sound, when Openreach FTTP went live in my street I was unable to order from BT even though they put a flyer through my door advising me that I could. The Wholesale Checker that @Keith_Beddoe has posted showed that I could NOT order FTTP even though on Openreaches fibre checker I could.....also I'd been sent a blooming flyer from BT...i will be interesting to see what yours says.

Whilst the above was true, it was possible to order FTTP from Vodafone, Sky, Talktalk.... and various other companies, it was some 4 months at least before I was able to order FTTP from BT. I was never quite sure what records needed to be updated or why BT was so far behind the other ISP's, someone on here mentioned that BT use a different headend to TalkTalk, Sky, Vodafone etc...

[Dean2k]

That states, 

But open reach is this.

[naylor2006]

Yeah I had the same for ages. Even a complaint with BT's executive team couldnt speed things up, I posted above about it, hopefully your situation gets resolved quicker than mine.

[Dean2k]

Yes, through other websites like Vodafone i can order 

[Keith_Beddoe]

@Dean2k 

That just says that VDSL (FTTC) is available up to 80Mbs, and its not in a fibre priority area.

[Dean2k]

@Keith_Beddoe

I know this but my question is why does it state this when Openreach and BT are meant to be using the same lines, I can go on any other company that uses openreach lines and get full fibre now so why can't I with BT & EE.
 

[Keith_Beddoe]

Vodaphone also use CityFibre network.

[iniltous · Accepted solution]

Openreach provide the ‘fibre’ from the headend ( OLT ) to your address , and if they  show FTTP availability that’s because this external network is available to order over ,

individual ISP’s or groups of ISP’s  need to provide  the connectivity between the OLT and their own internal networks  using cable links within the exchange, occasionally OR FTTP is available before the necessary cable links have been provided or capacity increased to account for the extra bandwidth required,  on these , it may be that BT ( wholesale ) who provide this for BT , need to provide or increase capacity hence no way to order BT , EE or Plusnet yet  ….it’s normally resolved fairly quickly though .