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Message 1 of 12

FTTP Slow Upload Speed

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I've recently upgraded to BT Full Fibre and while I'm getting excellent Download speeds, I'm lucky if I hit 10mpbs Download speed. I'm using a wired connection. Any help/advice would be greatly appreciated. 

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Message 2 of 12

Re: FTTP Slow Upload Speed

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which FTTP package do you have

can your run and post results   https://speedtest.btwholesale.com/



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Message 3 of 12

Re: FTTP Slow Upload Speed

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exercitus25_0-1679412082793.png

Results as requested

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Message 4 of 12

Re: FTTP Slow Upload Speed

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I presume it is FTTP 500 with the down speed

are you connecting ethernet direct to the hub from ONT - no powerline adapter -  using cable supplied or if not a cat 5E at least?

when was activation date



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Message 5 of 12

Re: FTTP Slow Upload Speed

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Hi, Yes it's FTTP500. Yes to all. Activation date was 13/03.

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Message 6 of 12

Re: FTTP Slow Upload Speed

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3.jpg

Just realised the cable I was using may have not been too good so I've tried again with a newer cat6 and the speeds down speeds are even better, but as you can see still terrible upload.

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Message 7 of 12

Re: FTTP Slow Upload Speed

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have you tried a factory reset of SH2 by pressing recessed button on back and holding 20/30 secs until light flash.  if that does not fix up speed then post back and can see if mods can help

 



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Message 8 of 12

Re: FTTP Slow Upload Speed

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Yep tried the reset. So yes please if you could see if the mods can help... 

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Message 9 of 12

Re: FTTP Slow Upload Speed

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Ask mods to see if they can help.  They will post here



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Message 10 of 12

Re: FTTP Slow Upload Speed

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Hi @exercitus25 sorry your not seeing the correct upload.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

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