FTTP Slow Upload Speed

[exercitus25]

I've recently upgraded to BT Full Fibre and while I'm getting excellent Download speeds, I'm lucky if I hit 10mpbs Download speed. I'm using a wired connection. Any help/advice would be greatly appreciated. 

[imjolly]

which FTTP package do you have

can your run and post results   https://speedtest.btwholesale.com/

[exercitus25]

Results as requested

[imjolly]

I presume it is FTTP 500 with the down speed

are you connecting ethernet direct to the hub from ONT - no powerline adapter -  using cable supplied or if not a cat 5E at least?

when was activation date

[exercitus25]

Hi, Yes it's FTTP500. Yes to all. Activation date was 13/03.

[exercitus25]

Just realised the cable I was using may have not been too good so I've tried again with a newer cat6 and the speeds down speeds are even better, but as you can see still terrible upload.

[imjolly]

have you tried a factory reset of SH2 by pressing recessed button on back and holding 20/30 secs until light flash.  if that does not fix up speed then post back and can see if mods can help

[exercitus25]

Yep tried the reset. So yes please if you could see if the mods can help... 

[imjolly]

Ask mods to see if they can help.  They will post here

[JohnC2]

Hi @exercitus25 sorry your not seeing the correct upload.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John