Orange solid light bt smart hub 2

[lydiapowell97]

Hi,

been connected fine to the internet, just came home yesterday to a flashing purple light, decided to forget it as it was late, this morning it’s now a solid orange.

connected to main router in my house - LOS- red light

power- green

PON - no light

LAN - green

can anyone help, tried resetting etc. 

[licquorice · Accepted solution]

Red LOS light means you have lost the optical signal. You need to report the fault 0800 587 4787

[rbz5416]

Might be worth checking that the optical cable hasn't become dislodged from the ONT.