PON Light Flashing LOS light off

[iTzHayleyUK]

Hi,

We had our ONT installed at the end of January and the ONT has had a flashing PON light since, with the LOS light being off.

The flash occurs with 14 short flashes and then a long flash.

Unfortunately, I am not the one handling the account (my letting agent - student property - and a 3rd party are) - so the chain of command is Me -> Letting Agent -> MSP -> BT -> OpenReach.

From searching already, apparently this can be down to quite a few factors, but I was mainly wondering if there is a way that we can get this sorted sooner as its been 8 months in the works so far and an engineer has meant to be come out several times but have only showed once (which was to install the ONT).

Thanks,
Hayley

[Keith_Beddoe]

@iTzHayleyUK 

Who is MSP?

[iTzHayleyUK]

MSP is a Managed Service Provider

[Keith_Beddoe]

MSP is a Managed Service Provider

It would be up to them to sort out the problem, if you are in a contract with them.

This forum is for BT Retail Customers, and has no connection with your MSP or Openreach.