Poor fault resolution

[gs42]

No, I pointed out earlier I didn’t believe it to be safe to give some stranger on the internet so much personal information. If you believe BT to be amazing and fault free then that’s up to you. 

[NeilO]

Hi @gs42 I appreciate you need to be vigilant on the internet.  The moderators in the community are BT employees and before we can access and disclose any of the information we hold in your account we ask security validation questions to ensure we are dealing with the account holder. 

I understand if you'd prefer not to do this and would recommend you contact customer services for an update, I'm sure there is a plausible reason why the repair is taking time to implement.

Thanks

Neil