Problem running bt speed test diag

[Orient]

I can run the bt speed test but there is an extra bit for diagnostics.  It asks you to put in the bt id but starts beuu111111 etc .  I have looked at the bt paperwork  but there is nothing referring to that kind of ID?

[Michael_D]

Hi @Orient 

Thanks for coming to the community.

The BT ID would be something that you have set up, usually when you have signed up to BT. It is often an email address, and what you would use if you logged into your My BT account.

If you don't think you have one, you can create one on our Create a BT ID page. 

Michael

[Orient]

Hello, i have used my bt id in the box provided and it does not work.  It looks for the format e.g.BEUUXXXXXX.  I can send a photo if required.

[Michael_D]

If you can send over a photo that would be helpful. I've not seen anything with that format before. @Orient 

Michael

[Orient]

How can I send a photo on here

[Carlusha]

It's easy BUT don't send a photo. Your BT id should be kept hidden from the outside world.

[Orient]

It's ok there is no id on there.  I have uploaded to show you the box. And the example they give

[Orient]

Done it

[Orient]

Uploaded the photo i mean

[Rach_H]

If you're not able to see this in your account you will need to give our team a call, and they will be able to confirm this for you, and look into the trouble you're having.

Rach