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Purple light

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I have smart hub 2 to 3 months. I never had any problems. but two days ago it started flashing purple lights. and since then I have not had access to the internet. I looked at videos, I looked at the manual, I changed the cables, and I still can't access it. Does anyone have an idea how they can help me resolve this? I go to website 192… and there my Smarthub2 is disconnected! I don't know how to connect again.

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Message 2 of 3

Re: Purple light

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You have a line fault, you need to report it to customer services to arrange an engineer visit.0330 1234 150

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Message 3 of 3

Re: Purple light

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ok, thank you very much for your help

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