Thanks everyone for replies. Quick update on my fixed fault and a general question about tech info on BT and Openreach networks:
1. Didnt sound like the Qubegb tech would have been the right person to fix my fault so was happy it was resolved before and could type "ABORT" the appointment to the Bot via text (which also worked well! )
2. I have an FTTP connection and decided to power reset my Openstream ONT and within 30 secs of it coming back up the Hub2/Router went from Orange to Blue and everything started working. Looks like that fixed it ...but..
3. Few minutes laterI noticed an Openreach contract team working on "my" pole just down the street, turns out they had phoned in a fault an hour before on a new install to a neighbour and that had recently started working too. So who knows if it was my reset or more likely the Openreach network operations action that really fixed it ? Anyway both are working - fingers still crossed!
Background concern - my install of FTTP was the first on this fibre splitter and was very problematic - turned out my area had been provisioned "in a hurry" by another contract company and all of the patching at the Openreach optical splitter was wrong and didnt match the documentation. So can I expect issues every time a new customer is added? If physical reality and network documentation is still conflicting?
Final question does anyone have a link to docs that cover the protocols and addressing scheme used by the Openstream ONT box and the network side (over the ethernet connection) on the Hub2? A quick google search only gave overview stuff and a tech description dated 2016 - expect its changed since then?
