Line Capped at 48.998 - line reset required

[GeeBee1701]

Hi

Hope you are well - suffering same problem again!

Are you able to assist?

Thanks in advance

[GeeBee1701]

Hi David

Hope you are well - same problem has occurred again - are you able to request a line reset please?

It has been sitting at 48Mbps for the past 3 months where previously I had 2 years of 55Mbps after your last reset  so pretty sure a reset will resolve the problem. Details below

Firmware version:v0.43.01.15019-BT

Firmware updated:Tue Jul 9 13:52:28 2024

Board version:R01

GUI version:1.80 11_07_2023

DSL uptime:8 days,08 Hours11 Mins33 Secs

Data rate:9.997 Mbps / 48.998 Mbps

Maximum data rate:15.836 Mbps / 59.640 Mbps

Full Fibre (FTTP) Mode:On

Noise margin:9.5 / 8.1

Line attenuation:9.5 / 19.5

Signal attenuation:9.5 / 21.2

VPI/VCI:0/38

VLAN id:101

Modulation:

Latency type:

Upstream error control:Off

Downstream error control:Off

Data sent / received:7.2 GB Uploaded / 128.7 GB Downloaded

Broadband username:bthomehub@btbroadband.com

Public Wi-fi status:Activated

2.4 GHz wireless network name:BT-T7A5MH

2.4 GHz wireless channel:Smart (Channel 11)

5 GHz wireless network name:BT-T7A5MH

5 GHz wireless channel:Smart (Channel 36)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

Wireless:Disabled

MAC address:F0:86:20:13:FA:D0

Software variant:-

Boot loader: 0.1.7-BT (Thu Nov 30 09:45:22 2017)

[Christopher_G]

Hi @GeeBee1701 

We've had some changes to the community support team, and we no longer have access to customer accounts.

I recommend checking our broadband technical help pages, or contacting our customer service team so they can try resetting your line again.

Chris