Really poor broadband connection

[imjolly]

@roco1970 

Your current hub connection stats are actually better then your previously posted stats. Connection time less than 1 day are you having problems with router dropping connection or is it due to manual reset?

[chfrlie]

Hi! I'm Charlie!
You may need to contact BT as a multitude of things could of happened:

If you have a copper cable (Not Full Fibre): The cable could of broke underground or something could be a problem with it, there could be a problem with your phone box, a cable cut in your street, etc.

If you have a full fibre box connecting to a WAN port on your box: The full fibre cables could of broke or a cable could of been cut in the street or it could not be connecting properly
You can get in touch with BT with the numbers below.

Cheers,
Charlie.

[roco1970]

Hi It stays connected for a week at a time then disconnects. Not sure why this happens. 
last Sunday nothing would load on my phone so I ran a speed test and the ping rate was through the roof again. I thought this issue was gone but no it’s back again sadly. 

[imjolly]

@chfrlie 

If you had checked the hub stats you can see that @roco1970  is on FTTC fibre to street cab and copper to home and has a good fibre 2 connection 64mb so there is no problem with cable and Certainly not damaged or cut

As FTTC there is no ONT or connection to the hub WAN port

Information from @roco1970 about hub connection  which I requested will be good start