Your current hub connection stats are actually better then your previously posted stats. Connection time less than 1 day are you having problems with router dropping connection or is it due to manual reset?
Hi! I'm Charlie!
You may need to contact BT as a multitude of things could of happened:
If you have a copper cable (Not Full Fibre): The cable could of broke underground or something could be a problem with it, there could be a problem with your phone box, a cable cut in your street, etc.
If you have a full fibre box connecting to a WAN port on your box: The full fibre cables could of broke or a cable could of been cut in the street or it could not be connecting properly
You can get in touch with BT with the numbers below.
Cheers,
Charlie.
Hi It stays connected for a week at a time then disconnects. Not sure why this happens.
last Sunday nothing would load on my phone so I ran a speed test and the ping rate was through the roof again. I thought this issue was gone but no it’s back again sadly.
If you had checked the hub stats you can see that @roco1970 is on FTTC fibre to street cab and copper to home and has a good fibre 2 connection 64mb so there is no problem with cable and Certainly not damaged or cut
As FTTC there is no ONT or connection to the hub WAN port
Information from @roco1970 about hub connection which I requested will be good start