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Eshan_Fernando
Beginner

on ‎02-10-2025 15h19

555 Views
Message 11 of 14

Re: Reward card

Go to solution

Hi,

I did talk to them in the morning, I was told the data have not been transferred over and they redirected me to BT Broadband helpline, and they couldn't resolve my issue and asked me to try claiming again. The claim button is not functional in the BT website and is just an image.

Could you kindly guide me where I can get further assistance please?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎02-10-2025 15h21

533 Views
Message 12 of 14

Re: BT Reward card

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Try billing team using message now. https://www.bt.com/help/contact-bt/account-and-billing/broadband



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gg30340
Distinguished Sage
Distinguished Sage

on ‎02-10-2025 16h36

518 Views
Message 13 of 14

Re: Reward card

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Have you tried a different web browser?

If both of the help lines have been no help the only other thing you can do is lodge a complaint with BT

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kevinnailor817
Beginner

on ‎20-10-2025 13h21

305 Views
Message 14 of 14

Re: Reward card

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Hi im having the same issue. Did you receive your reward card? 

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