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Message 1 of 2

SNR Reset?

Last year BT dug up my road and some work was done on the wiring to my house, previously I was getting 40-60mbps download but for the last year it has been ranging between 5-20mbps.

Recently, I remembered talking to one of the engineers and they said that I need an SNR reset, I just would like some help on that as I have no clue where to start!

thank you

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Message 2 of 2

Re: SNR Reset?

@Osianmac 

Welcome to this user forum for BT Residential phone and broadband customers.

Text HELP to 61998 (charges may apply at your standard rate).

  • We’ll run tests on your connection to find out what’s going on.
  • If you need an engineer, we’ll text you in 15 minutes to book a slot.
  • If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday, 8am to 9pm, Weekends and bank holidays, 8am to 8pm