Shoddy installation

[Thegreenhouses]

Last summer we had BT fibre installed. The engineer wasn't great and wouldn't install the router etc where i asked. He said it would be best at the front of our house in the kitchen, to which I just said yes ok as I had a poorly child at home and we had been without internet for nearly a month. The cable was installed and cable tide to my drain pipe over my porch roof, the cable is just left flapping on my roof and it constantly drips when raining and in the winter freezes over causing a slip hazard as it's by our front door. I've contacted openreach, who have sent back a form which states a min payment of £125 which I'm not happy about. Is there any other way to get this sorted ? 

 

[Anonymous]

Hard to tell from the picture but that looks like shotgun satellite cable rather than anything to do with a Full Fibre broadband install? 

[36ULW]

Possibly an old Copper/Fibre Hybrid Cable.

[36ULW]

Unless the Rules have changed in the past few years Openreach will only accept Complaints about Installations done within the last 6 months.

[Thegreenhouses]

Ok thank you, it's definitely the cable for the Internet, we pay for fibre and never had any cable at the front of the house when we moved in. It all goes In to a grey box at the front of the house and then into a little white box in my kitchen. 

[36ULW · Accepted solution]

You could try putting a Complaint in, they may or may not action it given it’s been a year.

You could technically report the wiring as a DRO, Damage Report Overhead but all they’d do is make it safe by attaching it a bit better. They wouldn’t relocate the Wiring, CSP and ONT. For that you’d have to arrange an ONT Shift via your CP. Usually about £120ish.

[chrisjp]

The cable in the picture is definitely a "shotgun" cable (that is 2 round cables linked together that resembles a shotgun barrel).
Have Openreach ever used such cables for FTTP?

[David500]

Yess see @36ULW  reply in post #3.

[mikemod]

Looks like the same Fibre cable that I got installed a couple of years ago.

Here it is heading down the pole before going underground to my house.

[naylor2006]

It actually looks like Shotgun Virgin Cable (I know its not), so you have the normal RG6 or whatever as the fatter cable then attached to it was a thinner type phone cable. I had it in my home, never used the phone part and even Virgin punt their phone data down the main cable anyway.