Slow Download Speed, but fast Upload speed

clairelcoventry · ‎23-02-2023

@DanielS @NeilO is this something that someone can look into for me? I have identical symptoms.

Product name,BT Smart Hub 2
Serial number,+091300+2046010561
Firmware version,v0.38.00.10147-BT (Fri Oct 14 23:39:03 2022)
Board version,R01
GUI version,1.77 20_05_2022
DSL uptime,-
Data rate,1000.0 Mbps / 1000.0 Mbps
Upstream error control,Off
Downstream error control,Off
Data sent / received,2.1 GB Uploaded / 2.1 GB Downloaded
Broadband username,bthomehub@btbroadband.com
Public Wi-Fi,Active
2.4 GHz wireless network name,BFLOC
2.4 GHz wireless channel,Smart (Channel1)
5 GHz wireless network name,BFLOC
5 GHz wireless channel,Smart (Channel36)
Wireless Security,WPA2 (Recommanded)
Wireless mode,Mode 1
Firewall,On
MAC address,60:8D:26:25:2B:2C
Software variant,-
Boot loader, 0.1.7-BT (Thu Nov 30 09:45:22 2017)

StuartH · ‎24-02-2023

Hi @clairelcoventry

Thanks for posting to better help us with this issue can you answer the following questions?

Are the download speeds slow all through the day or only at certain times i.e evenings?

Are all your devices connected wirelessly or for purpose of testing do you have anything connected with an ethernet cable?

Thanks

Stuart

clairelcoventry · ‎24-02-2023

Thanks for posting to better help us with this issue can you answer the following questions?

Are the download speeds slow all through the day or only at certain times i.e evenings? - All the time, as I WFH I use my PC basically all day.

Are all your devices connected wirelessly or for purpose of testing do you have anything connected with an ethernet cable? - My PC is ethernet, speed test is

PING

8

ms

DOWNLOAD

35.17

Mbps

UPLOAD

84.81

Mbps

StuartH · ‎24-02-2023

Hi @clairelcoventry

Thanks for your reply.

Can you also run a test like this wirelessly?

Do you have many devices connected to your Smart Hub 2?

Thanks

Stuart

clairelcoventry · ‎24-02-2023

Hi Stuart,

My phone gives

Ping - 6ms
DL - 34.10mbps
UP - 75.14mbps

3 ethernet connections (ring, desktop and cat flap)
3 2.4 ghz devices
3 5 ghz devices

But not all in use at same time.

StuartH · ‎24-02-2023

Hi @clairelcoventry

Thanks for the reply I didn't know Cat flaps connected to the internet learn something new everyday 🙂

Can I ask you to try a Factory Reset of the Smart Hub 2 just to rule out a config issue?

Thanks

Stuart