Hi, I have recently been having speed issues with my internet speed.
I was happily getting 50mbs each night, but since last Tuesday (16/06), I have been getting 3mbs download but 18mbs Upload.
I rang the customer service number and organized an engineer for Friday (19/06), hey said my Line was pulling out 80mbs, so it must be the router. I rang BT customer services again on Monday (22/06) and repeated the engineers recommendations, they sent me a new router straight away and I received it today (23/06). When i set it up (mid-day), I ran a speed test and was getting 20mbs which i thought was okay, as you usually need to let it settle for a few days.
However, when I am on the internet in the evening, I am getting 3mbs again.
After a few searches on here, I can see others having the same issue and it being resolved by fixing something in the exchange.
How would I go about getting someone to look into this?
Below are my stats from the technical log.
Solved! Go to Solution.
Run btspeedtester and post results. Must be done with Ethernet connection
did you turn off smart setup when you set up new SH2?
Hi Distinguished Sage, Thank you for the fast reply.
The below are the results.
Basic Performance Test -
Time Stamp Latency Download Upload
Tuesday 23 June 2020 | 21:13:42 77 Ms 3.22 Mbps 20.76 Mbps
Advanced Performance Test -
Download speed achieved during the test was 3.22 Mbps
For your connection, the acceptable range of speeds is 40-77.42 Mbps
Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)
For your connection, the maximum achievable download speed is 77.42 Mbps
IP Profile for your line is 77.42 Mbps
Upload speed achieved during the test was 20.76 Mbps
For your connection, the maximum achievable upload speed is 20 Mbps
IP Profile for your line is 20 Mbps
Sorry but can you confirm btspeedtester was run using Ethernet connection
is your download speed ok during off peak?
which exchange and cabinet are you on?
Hi sorry, yes I ran on test using a Ethernet connection.
My download speak off peak was 15-20mbs so was manageable.
How do I find out which exchange and cabinet I am on?