Slow full fibre 500

[sheamansenior777]

Hi, I upgraded from 100 full fibre to 500 full fibre, the speed into the smart hub 2 router is 500plus, but to my devices 200mb max, sometimes as low as 40mb.  I have seen a Qube engineer he said they will send another Hub & that he detected an external fault. New smart hub 2 fitted, no different. An Outreach engineer visited and couldn't find any faults, he suggested it is all my devices at fault.  I have Microsoft Surface Pro 3, A Dell laptop, both have i5 chipset. Nothing in the up front sales blurb talks about needing state of the art 2023 devices?  I dont believe a booster will help as the drop from holding my devices next to the router and moving to my lounge is only 20mb loss.  Any suggestions would be appreciated. Many thanks 

[imjolly]

If you are getting the full 500mb at your hub then hub is ok. Are you connecting to your devices with ethernet connection when checking the speed 

[sheamansenior777]

Thanks for response, the answer is no, my Dell laptop & Microsoft Surface devices do not have sockets for ethernet cables. They are very thin devices.