Hi BT,
My internet speed sucks, started yesterday over the rush hour period (6-11pm which never happened with TTalk) and hasn't changed, I followed BT's router check, but still the same.
Thanks Tyro
Product name,BT Smart Hub 2Serial number,+091298+2305005602
Firmware version,v0.40.00.04147-BT (Fri Apr 14 12:04:31 2023)
Board version,R01
GUI version,1.79 12_06_2022
DSL uptime,0 days 0 Hours 6 Mins 37 Secs
Data rate,10.0 Mbps / 40.0 Mbps
Maximum Data rate,28.1 Mbps / 90.4 Mbps
Noise margin,22.5/20.2
Line attenuation,8.2/16.0
Signal attenuation,8.2/17.3
VLAN id,101
Upstream error control,Off
Downstream error control,Off
Data sent / received,63.9 MB Uploaded / 1.6 GB Downloaded
You appear to be on a 40/10 profile rather than 80/20.
Call customer services and get them to investigate.
0330 1234 150
Hi, @licquorice
40/10 is actually what I signed up for (https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-...)
It appears to be up to speed now, but still don't understand why it was so slow the stats haven't changed.
Product name,BT Smart Hub 2
Serial number,+091298+2305005602
Firmware version,v0.40.00.04147-BT (Fri Apr 14 12:04:31 2023)
Board version,R01
GUI version,1.79 12_06_2022
DSL uptime,0 days 6 Hours 34 Mins 12 Secs
Data rate,10.0 Mbps / 40.0 Mbps
Maximum Data rate,28.1 Mbps / 90.5 Mbps
Noise margin,22.5/20.3
Line attenuation,8.2/16.0
Signal attenuation,8.2/17.2
VLAN id,101
Upstream error control,Off
Downstream error control,Off
Data sent / received,1.3 GB Uploaded / 2.1 GB Downloaded