Okay, so here is my issue. In February this year there was a big storm and it knocked out my phone and internet. A few days later an engineer visited and "fixed" the issue. However, I was told that it was still in "safe mode" until they resolve other issues on the network and was told to wait around 4 weeks. I waited 4 weeks but the internet is still the same. Every time I open a request, I'm told my connection is great. But it isn't. I went from around 60 to 75Mb and it dropped to around 20 to 60 Mbit. Now, I'm assuming that because this is still within their lower limit it shows as fine, but there is more to this that just throughput. I have several dedicated server that I monitor using Putty and repeatedly I'm losing connection to putty for a brief second. Also, my pings have at least doubled and packet loss is a real issue. I haven't even been able to watch 4k streams since then and if more than one person uses the network to stream anything more than 1080 - it just buffers all the time. I have several servers in the UK and worldwide and when I lose connection to putty, it will disconnect them all, so it isn't the server. I have replaced ALL wiring in the house for the broadband line from the wall and replaced all ethernet cables from the router to the computers (using physical cables just to rule out WiFi issues.
I don't know what to do now and talking to BT is like talking to a brick wall.
Any help would be greatly appreciated, thank you.
Additional information after reading the forums.
Just a note, I know it isn't slow but it isn't what I have had for the last five ish years. Since I have had the broadband service with BT it has NEVER been this unreliable and slow. This has only been an issue since the storm and because of Covid, I have kept quiet, but it isn't just 20% slower, latency isn't what it was either and I want it sorting.
This is a public forum, you may want to edit your 2nd post and delete your telephone number
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
A noisy line will cause poor throughput and disconnections.
Oops, I forgot to add that info. Sometimes there is a ticking noise, but not all the time, so not sure if that is the phone, or the line.
Are you near a farm which may have an electric fence?