Switch to full fibre - solid orange lights

[Padston]

@licquorice yeah even they didn't seem convinced. Just going through the motions. It's annoying because I now can't do anything until that arrives next week.

[licquorice]

@Padston try the number I posted, not sure if they still exist though.

[Padston]

Can I ask - how would I know if I was through to the FTTP team? I just called the number and it sounds like the normal customer service number/options 

Thanks 

[licquorice]

It diverts to normal CS if the FTTP team are busy/don't exist.

[rbz5416]

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@Padstonwrote:

Can I ask - how would I know if I was through to the FTTP team?

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Make a note of the ONT serial number & ask to verify it against your account. An error is sometimes the reason for a failed install. FTTP Team should be able to do that, regular line probably won't know what an ONT is.

[Padston]

@rbz5416 great, thanks for the tip.

I'll try and get through to them on Monday and try to cross reference the serial number

[tonysmini018]

Try the pin reset on the ONT. Once it restarts and updates then it may kick in.

If it’s not that then it may need the profile stripping and rebuilding either at BT’s end or Openreach’s systems.

[tonysmini018]

Purple lights mean your router isn’t seeing the signal from your ONT.

Try a new Ethernet cable (port 4 on the back of a SH2), also, have you enabled FTTP in the router hub manager?

[Padston]

Hi @tonysmini018 

Thanks for the suggestion but it's still the same after a reset. 

Do you who I would have more chance calling to rebuild the profile? Does OR have a number for this kind of thing?

[imjolly]

@Padston 

As the thread was marked solved I moved your post to start your own thread so you can get replies.  The mods no longer have account access so try suggestion by @tonysmini018  and if that does not help try CS 03301234150