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Message 11 of 25

Re: Switch to full fibre - solid orange lights

@licquorice yeah even they didn't seem convinced. Just going through the motions. It's annoying because I now can't do anything until that arrives next week.

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Message 12 of 25

Re: Switch to full fibre - solid orange lights

@Padston try the number I posted, not sure if they still exist though.

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Message 13 of 25

Re: Switch to full fibre - solid orange lights

Can I ask - how would I know if I was through to the FTTP team? I just called the number and it sounds like the normal customer service number/options 

Thanks 

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Message 14 of 25

Re: Switch to full fibre - solid orange lights

It diverts to normal CS if the FTTP team are busy/don't exist.

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Message 15 of 25

Re: Switch to full fibre - solid orange lights


@Padstonwrote:

Can I ask - how would I know if I was through to the FTTP team?


Make a note of the ONT serial number & ask to verify it against your account. An error is sometimes the reason for a failed install. FTTP Team should be able to do that, regular line probably won't know what an ONT is.

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Message 16 of 25

Re: Switch to full fibre - solid orange lights

@rbz5416 great, thanks for the tip.

I'll try and get through to them on Monday and try to cross reference the serial number

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Message 17 of 25

Re: Switch to full fibre - solid orange lights

Try the pin reset on the ONT. Once it restarts and updates then it may kick in.

If it’s not that then it may need the profile stripping and rebuilding either at BT’s end or Openreach’s systems.

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Message 18 of 25

Re: BT and Openreach cannot get brand new fibre install to work

Purple lights mean your router isn’t seeing the signal from your ONT.

Try a new Ethernet cable (port 4 on the back of a SH2), also, have you enabled FTTP in the router hub manager?

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Message 19 of 25

Re: Switch to full fibre - solid orange lights

Hi @tonysmini018 

Thanks for the suggestion but it's still the same after a reset. 

Do you who I would have more chance calling to rebuild the profile? Does OR have a number for this kind of thing?

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Message 20 of 25

Re: BT and Openreach cannot get brand new fibre install to work

@Padston 

As the thread was marked solved I moved your post to start your own thread so you can get replies.  The mods no longer have account access so try suggestion by @tonysmini018  and if that does not help try CS 03301234150



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