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CupidStunt13
Beginner
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Message 1 of 3

Unable to connect to file server on VPN using SMB protocol

Hello all,

Would love any help possible with resolving a problem that my entire business seem to be facing.

Internally we have multiple file servers and due to now remote working need to be able to access these over VPN. For some reason only my users who are with BT have issues with connecting, I myself have actually just moved from Virgin to BT, on Virgin I was able to access the file server without any problems but now I'm unable to.

Any help with this would be very helpful, as a side note, I have already ensured that the web protect is disabled and all other protections are disabled.

Again any help is appreciated.

Thanks 

K

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Unable to connect to file server on VPN using SMB protocol

If you are a BT Business customer you need to post on the BT Business forum.

Home - BT Business Community

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mispeltyuoth
Aspiring Expert
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Message 3 of 3

Re: Unable to connect to file server on VPN using SMB protocol

@CupidStunt13 

I've no idea if the use of SMP protocol makes a difference but I had a similar issue when I tried using a work VPN. Our IT department said it does seem to be a problem with BT hubs and suggested turning on 'port clamping'.

Go into advanced settings on your hub and select VPN; turn on 'port clamping' and save the settings (I think that's how I did it)

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