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Message 1 of 18

Unable to order FTTP when Neighbors can

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Hi Guys,

Having a little trouble ordering Fibre internet to my house (SDU), when both of my direct neighbors (Terraced house) can.

I've created a ticket with Openreach's fibre team and they have responded saying that "There are currently no spare fibre ports on a peice of equipment that serves your address. I've notified the capactity team who will see if an extra port can be provided." 

If this really is the case, fair enough,  im just going to have to wait for capacity at the exchange to be increased. 

However from all the other articles i can see, when they've been told there at capacity the BT wholesale checker will say waiting list (or simular cant remember the exact wording). However mine is just showing "--". Also when i use the Fibre Checker on openreach's site im given the message "We're sorry, our fibre products aren't available for you yet" 

thewhalw21_0-1660123357342.png

 

Has anyone else had a simular experience / contact with open reachs availibilty team? Does anyone know what thier expected reply time is?

Many thanks

 

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Message 2 of 18

Re: Unable to order FTTP when Neighbors can

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The waiting list annotation applies to  FTTC ports available in the cabinet.

I don't think the same annotation is used for fibre CBT ports.

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Message 3 of 18

Re: Unable to order FTTP when Neighbors can

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Thanks Licquorice, That could make sense. Tho i would expect my neighbors and my property to have the name notation, as they all (40+ houses) are showing up as connected on openreach's site but mine is coming soon. Im more than happy to wait in a queue, i'd just like to know that im eligable to join said queue.
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Message 4 of 18

Re: Unable to order FTTP when Neighbors can

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Have you tried speaking to the FTTP team 0800 587 4787?

That number diverts to the normal help desk when busy, if it does, just try ringing again

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Message 5 of 18

Re: Unable to order FTTP when Neighbors can

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I have not, Will give them a ring now. Thank you sir 🙂
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Message 6 of 18

Re: Unable to order FTTP when Neighbors can

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I'd call the FTTP team, looks like  it should be available tbh

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Message 7 of 18

Re: Unable to order FTTP when Neighbors can

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Thanks, Just rang and they told me to chase openreach as there was nothing they could do to update records.
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Message 8 of 18

Re: Unable to order FTTP when Neighbors can

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I sometimes think BT has got a death wish as a company!!!

I will ask if the mods can do anything to unblock the drains

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Message 9 of 18

Re: Unable to order FTTP when Neighbors can

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The number of times we are told that Openreach won't deal with the public and you must go via BT (or whoever your ISP is) makes that surprising advice!

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Message 10 of 18

Re: Unable to order FTTP when Neighbors can

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Thanks Licquorice, Appreciate all your help.
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