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Message 11 of 18

Re: Unable to order FTTP when Neighbors can

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Hi @thewhalw21, welcome to the forum and thanks for your posts.

I'm sorry that you were referred to Openreach to chase as this should never be the case. The FTTP team should've been able to update you on what's happening when you called or if needed chase them on your behalf.

I've sent you a Private Message so you can get in touch with the Mod team. We don't deal with FTTP orders but we'll be happy to see what we can find out for you.

Cheers

John

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Message 12 of 18

Re: Unable to order FTTP when Neighbors can

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Thanks John 🙂

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Message 13 of 18

Re: Unable to order FTTP when Neighbors can

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For those that come across this in the future, i had to use the tried and tested method of emailing the CEO and was placed intouch with the complaints dept. I was lucky enough to have 2 issues at my property, Database needed updating and limited capacity from the fibre distribution point.
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Message 14 of 18

Re: Unable to order FTTP when Neighbors can

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Who did you contact? did you mange to get FTTP in the end? I'm having same problem at the moment! People on my exact telegraph pole can get it but me! Tried what feels like EVERYTHING!

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Message 15 of 18

Re: Unable to order FTTP when Neighbors can

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Hey Ethan, 

First i'd suggest filling out this form if you haven't already.

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

They do take a few days to respond. 

Hope that helps

 

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Message 16 of 18

Re: Unable to order FTTP when Neighbors can

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Hi @thewhalw21 ,

Sorry for the late reply. Did you get the FTTP connected?

Cheers

David

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Message 17 of 18

Re: Unable to order FTTP when Neighbors can

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Yup, Once i got in touch with the complaints team they sped things up. An engineer came out to "blow" a fibre cable down the street. Once that was done, 2 weeks later i was online.

Thanks for all the advice 🙂
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Message 18 of 18

Re: Unable to order FTTP when Neighbors can

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Why on earth they do it in the first place?

 

Stupid waste of time from failure openreach!

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