Re: Unbreakable full fibre?

annegray01 · ‎19-11-2022

Well not in my house. Had no broadband all day, so no phones or tv

wonderful invention

imjolly · ‎19-11-2022

did your hybrid connect box not connect to 4g when hub lost connection

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annegray01 · ‎19-11-2022

No it didn’t. Been 7 hours now

imjolly · ‎19-11-2022

if you have add on Halo 3+ then assuming you have a good EE signal then hybrid connect should have provided internet when hub lost connection. If not then you need to contact CS 150 or 0800800150 from mobile

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RobbieMac · ‎19-11-2022

Hi @annegray01

Thanks for your post and welcome back!

I am sorry for the connection problems you've had today. Let me know how you get on speaking with my colleagues in the helpdesk. If you still need help, we can pick up from here and find out what's causing the hold up with the repair.

Thanks,

Robbie