SOLVED. 1 month later.. with all hope lost:
Hey everyone,
If you’ve been following my month-long odyssey with FTTP upload speeds, here’s the latest twist in this saga.
The Daily Grind:
Every single day involved me doing the same basic troubleshooting steps, as instructed by different advisors. Despite repeatedly explaining that I had done all these steps before, the routine continued. Each time I was told there was no issue, until suddenly, an advisor would acknowledge there was a problem. This flip-flopping was maddening.
The Shenanigans:
7 Engineers Later...
Yes, seven engineers came and went, each more baffled than the last. Openreach swore it wasn’t their fault, and Qube engineers just confirmed the issue without fixing anything.
Complaints Galore:
I called EE/BT so many times, I lost count. Every day, a new advisor insisted on raising a "complaint," only to have it mysteriously marked resolved without any actual resolution. Promised callbacks never happened, and each day brought new, unfulfilled promises.
Executive Complaints Department:
Finally, one savvy advisor passed me to the executive complaints department Monday. Thought nothing of it. Initially, it didn’t seem promising. Though I never wanted compensation, somebody also gave me next bill off which was certainly appreciated.
The Turning Point:
So, Wednesday comes. I decided to send an email to the CEO and guessed the emails of 7 directors of BT to BCC. Figured why not shake things up a bit before going straight to OFCOM. Apparently, my email caused quite a stir behind the scenes. Got a call first thing Thursday morning (15h later) by my exec guide saying it’s being taken seriously, asking if I emailed the CEO. Eh, whatever. Heard it all before.
The Plot Twist:
22h later, problem is all of a sudden entirely solved. Turns out, it wasn’t just my line; it was an area-wide issue. They had an engineer visit someone else’s house that day and found the same problem. This was after a 3-hour in-depth look at my line by Openreach on Monday, where the engineer tested at all points and was absolutely convinced it wasn’t the line. Suddenly, my internet was unstable, and then, just like that, it was fixed. There was at least one other complaint.
The Result:
Now, I’m rocking a solid 700-800 Mbps download and 80-110 Mbps upload. No drops, no nonsense.
Hope this helps anyone else stuck in the same boat. EE/BT can be frustrating, but if you push hard enough, you might just get what you paid for.
