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Fibrejay
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Message 1 of 20

Upgraded to Fibre 2 but still on Fibre 1 speeds

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Hi,

I recently upgraded from Fibre 1 to Fibre 2 where I was expecting my speeds to increase from 50/10 to around 67/20. However I appear to be stuck on Fibre 1 speeds - when I contacted the call centre they said that the best speed I could get on Fibre 2 was 50/10, however the BT DSL checker using my phone number says otherwise . . 

Fibrejay_0-1610379346593.png

 

I thought Fibre 2 has the higher download / upload speed? Checking my account it says Fibre 2, but speeds reported are those for Fibre 1 . . .

Fibrejay_1-1610379481639.png

Is this correct? If so, I might as well downgrade to Fibre 1.

 

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imjolly
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Message 2 of 20

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

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 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 



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Fibrejay
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Message 3 of 20

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

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Thanks for your reply. I am actually using my own modem (Draytek 130). Here are the stats . . 

Fibrejay_0-1610380570925.png

 

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imjolly
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Message 4 of 20

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

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so stats show still restricted to fibre 1 speeds and should get faster on fibre 2 maybe 64/18mb

check MYBT see if order completed  you could phone options team and they will help with upgrade 0800800030



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licquorice
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Message 5 of 20

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

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You appear to be still capped at Fibre1 rates, you need to get back to customer services. You shoukld be getting about 66M if they remove the Fibre1 cap.

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Fibrejay
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Message 6 of 20

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

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I contacted them using the number suggested above. Apparently that's the best speed I can get, but I am not convinced this is true. I might as well downgrade to Fibre 1. 

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iniltous
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Message 7 of 20

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

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BT fibre 1 is 55Mb , not 50, 55 is roughly what your router is reporting, and a max attainable of 66Mb, personally I’m not sure I would upgrade for a relatively small increase in D/L although the upload could be around 18Mb....you probably should try your BT supplied router, if the administrator has changed your profile or stated the upgrade is complete, then perhaps a reboot or sync with your BT router may get you closer to 66/18 , if it doesn’t you need to call again.
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imjolly
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Message 8 of 20

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

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Did you check MYBT and see if your upgrade order has completed

you certainly should be getting faster speed on fibre 2



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Fibrejay
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Message 9 of 20

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

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Hi.

Yes I checked the order and it has been completed. I contacted customer services again to explain that I should be getting a higher download / upload on Fibre 2, but they said that the estimated maximum on Fibre 2 was 48/9 for my line. I am not sure if a mod can help me, but I feel that I won't get any further with customer services.

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licquorice
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Message 10 of 20

Re: Upgraded to Fibre 2 but still on Fibre 1 speeds

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I have notified the mods, if they are able to help they will post on the thread.