Very slow Bt smart hub 2

[Playboy124]

My wifi connection is horrible, it takes forever to download anything and i cant seem to do any work at all, things keep lagging and just stopping.

I have no idea how to fix it, help.

 

[Keith_Beddoe]

@Playboy124 

Are you a BT Business customer?

If you are, then you need to post on the BT Business forum, as this is the residential one.

https://business.forums.bt.com/

Thanks

[TimCurtis]

@Playboy124 

You either keep rebooting your HomeHub on a very,very regular basis or you've got a terribly noisy line which is impacting your connection speeds. Wifi isn't the problem it's just how you see the bad connection you have.

Try a quiet line test by dialling 17070 , option 2 preferably with a corded phone and if there's any noise report it as a line fault.

From your stats you see that the noise margin is 25+ on up & downstreams. This should be in the region of 6 for a good connection.

If you have  business broadband you should use the forum that Keith has suggested and with a business line you do get priority service.

[Playboy124]

@TimCurtis 

Would the noise problem be from the phone connected to the master socket, or would the problem be from the main phone line itself connected to my place?

[pippincp]

If you have noise on the phone when you ring 17070 option 2 then it is a line problem and needs an engineer to fix.

The reported noise margin from the stats you posted would indicate that to be the most likely problem.

[imjolly]

Do you actually have a dial tone on your landline phone?

As you appear to be business user you need to post on business forum as already advised

[Playboy124]

@imjolly

Yes i have a dial tone, why do you ask? 

[licquorice]

Because broadband will work very slowly with only one wire connected but you won't get dial tone. A quick check to identify a disconnected wire.

[Playboy124]

@licquorice 

OMG what do you mean by one wire connected, this might be the problem then. Please reply when you can :))

[licquorice]

If you have dial tone then both wires must be connected. Did you try the quiet line test? I suspect your line will be very noisy (probably due to a corroded joint/wire somewhere) and the source of the problem.