When will BT resolve my issue

[jonesand5]

Have now been without broadband for over 2 weeks. Complaint raised and not being actioned. Callback from BT not being honoured. Wasting time chasing BT. Misleading information regarding a solution. Very poor customer service. Paying for a service and not receiving any service. When will it be resolved?

[imjolly]

did you report a fault by phoning CS 03301234150?  does your phone work assuming you don't have digital voice?

this is a customer help customer forum and your post does not go to BT

[NeilO]

Hi, @jonesand5 I'm really sorry you've gone without broadband for the last couple of weeks, I appreciate the inconvenience this must be causing you. I would like to apologise that you've had to chase this and haven't been called back. We'll be happy to find out what's happening and I'll send you a private message so you can get in touch with your details. 

Thanks

Neil

[jonesand5]

Has been logged with BT. Spoken with every department in BT to resolve and still have the issue. Thanks

[jonesand5]

@NeilO 

Private message has been replied to.