Why does my desktop log off the internet?

[keithp]

OK - not sure about this one. This morning my desktop worked fine, I turn it on it connects no issues. Then I switched my brand new laptop on with W11 - the desktop has W10. Anyhow after an hour or so the laptop finished and was connected no problem. But at the same time the desktop logs out. Both devices use wifi. I reconnected the desktop and left the connect automatically icon ticked. I clicked google, the internet page came up, then the device disconnected again, but the new laptop was fine as was the other W10 laptop and the smart phone. Again i reconnected entering the password again, internet was fine, tried to access a new site (Nationwide) and the device logged off. So it seems when I switch on, I have to enter the BT password, then it connects. I have no idea if I have switched something off, or why it has just started to do it.

Any ideas at all -as the wifi works ok for the other devices.

Keith

[shakey1981]

does anyo other device do this thats connected  on wfi

im assuming that whats your connect by 

if so then this maybe interference causing the router to drop 

or the adapter setting 

plug the laptop in to battery and see if you get the same if you dont likely to be this 

https://www.intel.com/content/www/us/en/support/articles/000005879/wireless/legacy-intel-wireless-pr...

[keithp]

No the other laptops and phone all remain connected.

I have no idea what else to try.

[WSH]

By “logs out” I’m assuming you mean disconnects from the internet?

If one device disconnects when another starts up, it suggests an IP address conflict.

[keithp]

The other devices including the laptop stay connected. So what happens is the new laptop (W11) is on, you switch the desktop on (W10) it does not connect to the internet, you have to manually click connect. The laptop stays connected. You switch the desktop off, restart, same thing happens again. All this started after switching the brand new laptop on.

[WSH]

So, neither of them is on a static IP then?

Have you tried forgetting the Wi-Fi connection on the W10 then putting the settings in from scratch again?

The other thing would be to reinstall the Wi-Fi drivers.

[keithp]

What is a static IP?

Wi Fi drivers are all up to date, as it only happened after starting the new laptop - is there a connection?

[VeteranISPUser]

Hi @keithp   It really does sound like an IP address conflict. Try Googling "how to renew ip address" for instructions on how to renew it on the offending device.

[keithp]

Ok I have done that, but before I start fiddling with settings, etc (as i am a complete idiot with computers)  how safe is this? What happens if it goes wrong? Also I still don't know why it happened - any ideas on that?

[patricia_clark6]

Probably the best thing to do is to delete the Wi-Fi network on your desktop and reconnect, or update the Wi-Fi driver. Because the problem here is most likely not with the router. Since all other devices remain connected.