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Message 11 of 17

Re: Wifi failure

Sorry yes it’s the bt hub goes rec the. Purple then it’s on back up then returns to blue
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Message 12 of 17

Re: Wifi failure

We aren’t technical so can’t follow your advice 

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Message 13 of 17

Re: Wifi failure

Hub is on the top shelf of a bookcase
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Message 14 of 17

Re: Wifi failure

The hub light turns red then purple then after a couple of hours on the back up returns to blue 

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Message 15 of 17

Re: Wifi failure

Does the hub connect to the phone socket or does it connect to a box on the wall with lights on it?  (What Licquorice meant be an ONT).  If it connects to a box on the wall with lights, what are those lights doing?

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Message 16 of 17

Re: Wifi failure

The OP states they have full fibre , if that’s the case then checking the ONT during these periods is necessary to try to determine if it’s an Openreach issue affecting BT or just a BT one , although they also say Openreach say the network is fine (although how the were told that isn’t mentioned) .

FWIW , my SH2 on FTTC has started dropping out and restarting probably around every two days , no specific time of day , it just drops and comes back up randomly, it’s a pain but not sufficiently so to call and complain about it .

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Message 17 of 17

Re: Wifi failure

My money is on the ONT to Hub cable. If it was the hub restarting the Hybrid Connect wouldn't be able to kick in.

Or a poor splice causing the light level to the ONT being on the cliff edge.

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