Wrong cabinet showing on wholesale checker

[PaulBK]

Hello,
I moved into a new build property in June 2012. All 15 of the houses on the estate were connected to what was listed as Cabinet 37.
In 2015, I ordered 80MB broadband from BT and the engineer disconnected the underground connection at the property (the ducting and cable are still there) and ran a cable from a pole just outside of my house.
The broadband checker then showed connection to Cabinet 5.

Now Cabinet 37 has been upgraded and FTTP is available, but, I am the only one on the estate who cannot get FTTP as my house is not connected to Cabinet 37.

Who would I contact to help sort this? All of the ducting and cabling to Cabinet 37 is still in place.

[iniltous]

FTTP doesn’t use ‘cabinets’ , copper cabinets are not upgraded to FTTP  , geographic areas within a copper cabinet footprint are , some ‘PON’ areas within the pre-existing copper cabinet footprint can have FTTP availability and very close by neighbouring areas on the same cabinet footprint don’t have FTTP availability that’s just the way the FTTP rollout happens.

As far as your odd exclusion from what your neighbours can get , if at survey it was realised that your service was from a pole  your address was ‘mapped’ to that pole ( rather than the underground network ) you can’t be mapped onto two PONs  , FWIW , if that pole had FTTP available before the underground area properties , then you would have been able to order FTTP before your ‘underground’ neighbours.

Whats curious is why if an underground copper service was always available why an overhead copper service was provided , and not use the underground service, that suggests all was not well with your underground service.

fill in this formwize 

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Basically  the section, ‘my neighbour can get FTTP but I can’t ‘ , that should get Openreach to check and if they can move you back onto the underground service area they will , however whatever the issue was that caused the overhead service to be provided may affect the FTTP provision 

[PaulBK]

Thank you for the quick reply; super helpful.

The original issue was that all 15 houses in the new build estate were connected to the same exchange or thing, when constructed in 2012, including mine.
We all had 8mb broadband for a few years until 80mb broadband became available to order in 2015.
When the engineer came to my property to install, he said it couldn't be done from my current underground connection and he ran a cable from the pole outside of my house and left the underground connection in the conduit.

I did a quick check of the BT wholesale checker and every one of the other 14 houses on my estate can get FTTP, including my next door neighbour - we share a driveway, we are that close.

Thank you again.

[iniltous]

Was your house ever used as the ‘show home’ or the sales office , you can get situations where the developer wants service immediately into the show home or sales office before the majority of the development is started , and hence the ‘permanent’ Openreach network is not yet constructed for the first property built , so that first property is on a different method of supply, but TBH that doesn’t really sound like your situation .
Hopefully OR will sort your issue out quickly to your satisfaction

[PaulBK]

No, we bought our house before it was built; the show home was the first in the street and it is showing as able to get FTTP using the checking tool.
Thank you again; Openreach have confirmed receipt of my enquiry.