<p>All files will be deleted once BT Cloud is closed. If you want to keep your files, make sure to <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">download them before 31 October 2024</a>.
Hi, I upgraded my broadband over the weekend and the upgrade was completed today. I received an email and sms today to say I can activate the free pass in the next 14 days. I thought the 14 days was just for new customers not existing customers?
