Xbox 12 monhts Game Pass

[essendel]

Hi,

I've received 6 month xbox game pass but then I decided to update to higher package which normally gives 12 months pass. I haven't received either 12 months game pass or additional missing 6 months.

Where can I ask for this to be fixed.

Fibre 500

VOL013-***********

My new fibre 900 package 

VOL013-***********

Many thanks

Seb

[DavidM]

Hi @essendel and welcome back.

Sorry you're having problems claiming the Xbox gamepass. Our customer service guys should be able to help you with this. Can you try calling on 0330 1234 150 and let me know how you get on?

Cheers

David

[essendel]

I've contacted them today and was surprised with advisor telling me they never heard of 12 months game pass... I checked and it not my imagination 😂

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12 months’ Xbox Game Pass Ultimate on us

[DavidM]

Hi @essendel and thanks for the reply.

I'm sorry customer services weren't able to help. I've dropped you a private message so you can get in touch.

Cheers

David