cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
193 Views
Message 1 of 4

Xbox 12 monhts Game Pass

Hi,

I've received 6 month xbox game pass but then I decided to update to higher package which normally gives 12 months pass. I haven't received either 12 months game pass or additional missing 6 months.

Where can I ask for this to be fixed.

Fibre 500

VOL013-***********

 

My new fibre 900 package 

VOL013-***********

 

Many thanks

Seb

0 Ratings
Reply
3 REPLIES 3
190 Views
Message 2 of 4

Re: Xbox 12 monhts Game Pass

Hi @essendel and welcome back.

Sorry you're having problems claiming the Xbox gamepass. Our customer service guys should be able to help you with this. Can you try calling on 0330 1234 150 and let me know how you get on?

Cheers

David

140 Views
Message 3 of 4

Re: Xbox 12 monhts Game Pass

I've contacted them today and was surprised with advisor telling me they never heard of 12 months game pass... I checked and it not my imagination 😂

Our fastest fibre yet – gigafast speeds with a dedicated fibre connection

12 months’ Xbox Game Pass Ultimate on us

0 Ratings
Reply
137 Views
Message 4 of 4

Re: Xbox 12 monhts Game Pass

Hi @essendel and thanks for the reply.

I'm sorry customer services weren't able to help. I've dropped you a private message so you can get in touch.

Cheers

David

0 Ratings
Reply