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Andeep
Beginner

on ‎13-11-2023 13h00

520 Views
Message 1 of 3

Xbox Ultimate game pass charge

Hello,

I have upgraded my broadband to BT Fibre 900 which came with 12 months of Xbox game pass ultimate. My first bill has come and I have been charged £10, Can someone assist with this please? Thank you

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-11-2023 13h06

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Message 2 of 3

Re: Xbox Ultimate game pass charge

did you activate the free 12 months by going to MYBT and then content partners?



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Andeep
Beginner

on ‎13-11-2023 13h40

493 Views
Message 3 of 3

Re: Xbox Ultimate game pass charge

Hello,

I got an email saying I'm eligible for the offer and then went through the link on that.

I have just called the customer help team and they have confirmed that I should be getting it for free for 12 months. They have credited my account for £10 this month, and have advised the offline team will look into the issue to credit my account for the remaining 11 months of the offer

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