Your Full Fibre speed is coming to an end

[BhfpkiiL1]

This has scam written all over it

Probably hoodwinked the work experience call centre worker as well

Extremely unlikely almost unheard of for any isp to "downgrade " mid contract 

My advice ignore it and whatever you do don't reveal any personal information to anyone saying they're from BT 

BT will never call you and ask for your password etc.

[hmm3]

Trial speeds are fairly common. I don't know BT products any more but it looks to me like messaging for that missent to people not relevant to. If it's a scam and the work experience call centre people are hoodwinked as you say then that's even worse. Signed and sent by a BT domain. So.. thatd be a breach.

Mistakes happen and I'll question why I'm still on any list to receive this email by mistake. But not the end of the world. What  I can't comprehend is why the long delay to admit to the mistake even if just to say they're looking into it and don't know why it happened.

The advice seems sound though.

[Rach_H · Accepted solution]

Hi @Graham71 

Thanks for bringing this to the Community!

I can confirm that this was sent out by us in error, with some old data, so it is fine to disregard this.

Rach

[Graham71]

Thanks Rach H

[shakey1981]

either a  scam or worded badly or you contract is coming to and if is the will automaticity enrol you into anther 12 months 

you will likely get welcome to your "new service"

you will be able to see your contract end date under my account

[gg30340]

@shakey1981 

I take it you never read message 23 from the moderator!

[shakey1981]

this was added after i posted even tho its further up the thread
do you always need to reply in this way or at least i couldint see it maybe i had website open and never refreshed the page

making me not want to post here anymore 

[gg30340]

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@shakey1981wrote:

this was added after i posted even tho its further up the thread
do you always need to reply in this way or at least i couldint see it maybe i had website open and never refreshed the page

making me not want to post here anymore 

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It was time stamped at 09.59hrs when it was posted and yours was time stamped at10.56 hrs, almost an hour later.

Yes I reply in that way because if it is pointed out to you hopefully you won't make the same mistake again which makes your post look outdated and pointless.

As regards not wanting to post here anymore that is entirely up to you.