Youtube Not Working since Transferring Full Fibre 300 to new Address

[Davy257]

I recently moved house and transferred my Full Fibre 300 contract to my new address, the new address had to have the fibre line connected but everything works fine except for Youtube, which does not play videos with the screen just gets stuck on buffering. I looked elsewhere for a solution and tried resetting hub, restarting hub, clearing cache on Youtube, deleting and reloading app, rebooting devices (HP laptop, iPhone, Android phone) nothing works. I read on this forum that the issue might be related to BT Internet.

Any help would be appreciated

[Davy257 · Accepted solution]

Having tried lots of things, I read a post on here concerning Parental Controls, I didn’t think it would be that because everything was working okay in my previous address.  However with nothing to lose, I switched off Parental Controls and then relaunched it, and bingo! YouTube now works fine.

[Linzi_H]

Hi @Davy257 

Thanks so much for letting us know you've managed to get this sorted, and also sharing the solution for others to use.

Linzi