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robpompey22
Beginner
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Message 1 of 21

how poor is this

Screenshot_20220703-171756_My BT.jpg

 is this acceptable? my 4g is better.

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imjolly
Distinguished Sage
Distinguished Sage
506 Views
Message 2 of 21

Re: how poor is this

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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robpompey22
Beginner
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Message 3 of 21

Re: how poor is this

no telephone line just the Internet.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 21

Re: how poor is this

Then post hub stats and use your address in dslchecker



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robpompey22
Beginner
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Message 5 of 21

Re: how poor is this

where is the stats?

and the checker?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 21

Re: how poor is this

I explained in my first post



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robpompey22
Beginner
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Message 7 of 21

Re: how poor is this

Screenshot_20220703-175718_Chrome.jpg

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robpompey22
Beginner
452 Views
Message 8 of 21

Re: how poor is this

IMG-20220703-WA0007.jpg

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robpompey22
Beginner
446 Views
Message 9 of 21

Re: how poor is this

are those the stats? 

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robpompey22
Beginner
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Message 10 of 21

Re: how poor is this

Screenshot_20220703-183836_Chrome.jpg



 

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